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Termos e Condições do Neurofeedback

MuHealth · MuLabs

Terms and Conditions

Summary of the terms for the neurofeedback programme and in-clinic sessions. Version 2, 29 October 2026.

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Issued by Francisco Marques Teixeira Unipessoal, Lda, NIF (Número de Identificação Fiscal, Portuguese tax identification number) 513891277, registered office Rua Agostinho de Campos 173, Bonfim, 4200-017 Porto, Portugal, which operates as MuLabs (the “Provider”), for the person who receives MuLabs services (the “Client”). Part A covers the remote neurofeedback programme with a home set-up. Part B covers sessions in the MuLabs clinic in Lisbon.

Status of this document. It is a formal summary of the Provider’s Remote Neurofeedback Services & Equipment Loan Agreement (the “Agreement”). Clause numbers in square brackets refer to the Agreement. The Agreement, once signed by both parties, prevails over this summary in case of conflict. Statements without a clause number, including everything in Part B, are not in the Agreement: they come from the MuLabs price list, MuLabs practice. This document is not a diagnosis and does not replace medical, psychiatric or neuropsychological care.
In brief

  • What this is. Neurofeedback is a technique of clinical psychology, delivered by a clinical psychologist. It is not a medical technique and does not replace medical care.
  • Sessions. EUR 70 per remote session; EUR 75 per session in clinic. No IVA (Portuguese value-added tax) is charged on sessions, which are clinical psychology services (health care).
  • Monthly platform access (remote programme). EUR 180 per cycle, from the 10th to the 10th. It is billed every cycle until the Client pauses or stops it, including cycles without sessions. To pause or stop, do so before the next 10th.
  • Payment. Session fees are due no later than the day of the session; MuLabs asks for payment in advance.
  • Missed or cancelled sessions. Remote: EUR 15 if the Client does not attend and gave no notice. In clinic: EUR 14 if cancelled less than 24 hours before, EUR 49 less than 5 hours before.
  • Equipment (remote). Loaned, never sold. The Client is responsible for it from delivery until MuLabs confirms its return. Shipping both ways is paid by the Client. The Client ships it back within 3 business days after the last session.
  • Limits. No guarantee of results. MuLabs is not an emergency service.
PART A · Remote neurofeedback programme (the Agreement)

1 · The programme

Item Condition
Sessions Typically about 20 sessions of about 20 minutes of training each. The number and pace of sessions are set at the results review and may be reviewed during the programme.
Medicines The Provider does not prescribe, change or stop any medicine. Medicines must not be stopped or changed suddenly; every such decision belongs to the Client’s doctor or psychiatrist.

2 · Services

  • Clinical psychology. Neurofeedback (EEG biofeedback training) is a technique of clinical psychology, applied under the responsibility of a clinical psychologist — Dr. Francisco Marques-Teixeira (OPP licence 016772) — who may delegate sessions to a member of the MuLabs clinical team. It is not a technique of medicine and does not replace medical care. Brain or nerve stimulation (such as TMS, tDCS or vagus nerve stimulation) is not part of these terms.
  • Remote sessions are delivered online by video call [1, 3.1], one-to-one and in real time, by a member of the MuLabs clinical team under the responsibility of a clinical psychologist, on a platform agreed at booking. The programme uses a Muse-2 headset and the Myndlift platform; MuLabs provides the login, and the app holds psychoeducation videos, a daily journal and the Client’s own session results. Daily use of the app is expected.
  • In-clinic sessions are delivered at the MuLabs clinic in Lisbon (Part B).
  • The Provider may carry out an online neurofeedback assessment. [1]
  • No guarantee. Results vary and the Provider gives no guarantee of outcome. [3.2]

3 · Fees, IVA and payment

Service Fee IVA (Portuguese value-added tax)
Remote neurofeedback session (one-to-one, online) [7.1; Exh. B] EUR 70 per booked session None: clinical psychology (health care)
In-clinic neurofeedback session, Lisbon (Part B) EUR 75 per session None: clinical psychology (health care)
Platform access fee for home neurofeedback (called the software licence in the Agreement) [6.1; Exh. B] EUR 180 per monthly cycle (Section 4) Confirmed in the written quote before the first invoice
Administrative fee for a missed remote session [7.2; Exh. B] EUR 15 Stated on the invoice
  • Each price is independent and no total is calculated. Shipping costs are separate (Section 5). Medical visits, tests, imaging and medicines are billed by their own providers.
  • Payment. Session fees are due no later than the day of the session. [7.4] In practice the Provider asks for payment in advance: it sends the payment reference (bank transfer or payment link) with each booking, and confirms the booking once payment is received.
  • Any IVA that applies is shown on the invoice. [7.3] For the platform access fee, the written quote states whether IVA applies and whether the EUR 180 includes it.
  • Missed remote session. A session is missed when the Client does not attend within 10 minutes of the scheduled start and did not notify the Provider before it began; the fee above then applies. The Client notifies the Provider as soon as possible if the Client cannot attend. [2, 7.2, 8.2]

4 · Platform access fee and billing cycle

  • The platform access fee is EUR 180 per month, on a recurring subscription (the Agreement calls it the software licence). It is activated when the Client completes the first session, after payment and onboarding. [6.1, 6.2]
  • It is billed in full on the 10th of each month, for the period from the 10th to the 10th of the following month, and renews automatically. [6.4]
  • Once activated, the monthly fee remains payable even if no further session is completed, or if sessions are paused, cancelled or missed, including because session fees are unpaid. [6.5]
  • Any session completed after the 10th activates the new monthly cycle, and the full monthly fee becomes due even if only one session is completed. [6.6]
  • To pause or stop the programme, the Client must do so before the next renewal date. [6.7] In practice the notice is sent by email to [email protected].
  • The fee is generally non-refundable once activated, subject to mandatory consumer rights. [6.3]
  • The fee is billed every cycle until the Client pauses or stops it, whether or not a session takes place in that cycle. A slower pace therefore means more cycles billed for the same number of sessions.
Example. A session on 12 November activates the cycle that runs from 10 November to 10 December, and the full monthly fee for that cycle is due even if it is the only session in it [6.6]. If the Client has no session at all in the next cycle, the fee for that cycle is still due, unless the Client paused or stopped before 10 December [6.5, 6.7].

5 · Equipment, shipping and return (remote programme)

Topic Terms
Equipment [4.1, Exh. A] Loaned, not sold; it remains the Provider’s property. Items: Interaxon Muse-2 headset, external sensor (USB-C), conductive gel, one USB-C charger and a carrying case. No other accessories.
Use and care [4.2-4.5, 4.8] Use only for the programme and as instructed. Do not share, open, modify or repair the equipment. Keep it clean, safe and protected from loss, theft, liquids, heat, impact, pets and children. Never leave the headset charging for more than two continuous hours. Return the gel container with any remaining gel.
Risk of loss [4.6, 4.7] The Client is responsible for loss, theft or damage from delivery until the Provider confirms receipt of the returned equipment, reasonable wear and tear excepted. Replacement or repair costs may be invoiced, with an itemised invoice on request.
Shipping [5.1, 5.2] By UPS (United Parcel Service). The Client pays shipping to the Client’s address and back, at actual carrier cost plus packaging if needed, and the Provider may require it in advance. The Client gives a correct address and is available to receive the parcel; failed-delivery, re-delivery, storage and address-correction fees are charged to the Client.
Return [5.3-5.6] The Client ships the equipment back with the UPS return form or code within 3 business days after the last session or assessment. All items in the case, clean and in good working order. The Client keeps proof of drop-off and tracking and gives the tracking number on request.

6 · Client responsibilities and continuity of sessions

  • The Client provides a stable internet connection, a compatible device and a quiet environment for each remote session, and follows the Provider’s instructions on session set-up, software and equipment. [9.1, 9.2]
  • If undisputed invoices stay unpaid for more than 30 days, the Provider may suspend sessions and may ask for the immediate return of the equipment. [7.5]
  • The Provider may decline to deliver a scheduled session while invoices for earlier sessions remain unpaid, and may cancel upcoming bookings if the previous session was not paid before the next one. [7.6] The fee stays payable under Section 4.
  • In practice, notices to the Provider (to pause or stop, to report an absence, to cancel) are sent by email to [email protected], and session times are agreed in the Client’s local time zone.

7 · Health and safety

MuLabs is not an emergency service[10.1]. In an emergency, call the local emergency number (112 in Portugal, 911 in the United States). If the Client talks about harming themselves, call the local emergency number and tell their doctor or psychiatrist on the same day. The Client stops training and tells the Provider if there is significant discomfort or adverse effects. [10.2]

8 · Data protection and confidentiality

  • The Provider processes the Client’s personal data for programme delivery, support and billing, in line with applicable data protection law and the Provider’s privacy information. [11]
  • Each party keeps confidential any non-public information obtained from the other in connection with the Agreement, except as required by law or necessary to deliver the services. [12]
  • Health information about the Client is shared with the Client’s family or health professionals only with the Client’s consent, given in the consent form or in writing.

9 · Liability, term, governing law and general provisions

  • To the maximum extent permitted by law, the Provider is not liable for indirect, incidental, special or consequential damages. Its total liability does not exceed the total session fees paid by the Client for the programme, except where liability cannot be limited by law, for example for wilful misconduct, gross negligence or harm to life or physical integrity. [13]
  • The Agreement runs until the programme is completed, the Provider confirms receipt of the equipment and all amounts due are paid. The Provider may terminate immediately for material breach, including non-payment or failure to return the equipment. [14] In practice the Provider confirms the last session by email, and the 3 business days for shipping the equipment back count from it. [5.4, 14.1]
  • The Agreement is governed by Portuguese law. The courts of Porto have jurisdiction, except where mandatory consumer protection rules require otherwise. [15]
  • The Agreement is the entire agreement on its subject; if a provision is invalid, the rest remains in effect; the Client may not assign it without the Provider’s written consent; electronic signatures are binding to the extent permitted by law. [16]

10 · Steps to start

1. The Client’s doctor or psychiatrist is informed. · 2. The full Agreement is signed and onboarding is completed (Myndlift login). · 3. Payment of the first session is confirmed. · 4. Remote programme: the equipment is received by UPS. · 5. The first guided session takes place. · 6. Remote programme: the equipment is shipped back within 3 business days after the last session.

PART B · In-clinic sessions in Lisbon (not covered by the Agreement)

11 · In-clinic sessions

Topic Terms
Where The MuLabs clinic in Lisbon; the address is given at booking.
Session About 20 minutes of training plus set-up; one hour is reserved in the diary.
Booking Through the MuLabs operations team, normally at least 2 weeks ahead.
Fee and IVA EUR 75 per session. No IVA: clinical psychology (health care).
Payment In advance, by bank transfer or payment link; the booking is confirmed once payment is received.
Cancellation Less than 24 hours before the session: EUR 14 (room). Less than 5 hours before: EUR 49 (EUR 14 room plus EUR 35 technician).
Safety and data Sections 7 and 8 apply. In an emergency, call 112.

Abbreviations

IVA Portuguese value-added tax · NIF Número de Identificação Fiscal (Portuguese tax identification number) · OPP Ordem dos Psicólogos Portugueses (Portuguese Psychologists’ Board) · qEEG quantitative electroencephalogram · UPS United Parcel Service.

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